Frequently Asked Questions
Everything you need to know about shopping at uMusic Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for instruments and equipment?
We offer a 30-day return policy on most items. Products must be in original packaging and like-new condition. Please note that software, reeds, and earplugs are non-returnable for hygiene and licensing reasons.
Are your products covered by a warranty?
Yes, all new instruments and electronics come with a full manufacturer's warranty. uMusic Shop also offers an optional extended protection plan for accidental damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for qualifying purchases.
Do you offer professional setup for guitars and violins?
Absolutely. Every premium string instrument undergoes a multi-point inspection and professional setup by our in-house technicians before it is shipped to you.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.